Compare Products.

1-2-3? Go!    More Power?   Pro

Autotask Go! is optimized for the many small IT service companies with 1-3 users that have simple business models. It has all the basic, must-have features you need to Get Organized, and get more work done without hiring more people.

Autotask Pro, backed by the experience of more than 30,000 IT solution providers, is designed for all companies, large and small, with more complex service offerings and whose requirements include:

  • Extensive project management capabilities,
  • Quoting and Opportunity Management
  • The capability to dispatch more than 3 technicians

Which edition of Autotask is right for you? Start with the comparison chart below.

 FEATURE COMPARISON Autotask
Go!
Autotask
Pro
General
Maximum Number of Users 3 Unlimited
Availability Worldwide Worldwide
CRM
Contact Groups Manager Add-on X
Manage & Track Customers X X
Track Installed Products & Assets X X
VARStreet Advanced Quoting & e-Commerce Add-on Add-on
Opportunity Management X
Microsoft Office Outlook Integration Add-on X
Create Quotes X
Microsoft Exchange Integration Add-on Add-on
Service Desk
Easily Process Customer Service Requests X X
Automatically Capture Service Alerts X X
Service Dashboard & Reporting X X
Create Proactive Maintenance Plans X X
Workflow & Escalation of Service Tickets X X
Automatic Notifications & Actions X X
Branded Client Portal With Taskfire® Add-on Add-on
Configuration Items X X
Service Level Management X X
Outsource Management (universal ticket-sharing) X X
Tech Scheduling
Schedule Your Service Calls X X
Prevent Scheduling Conflicts X X
Statements of Work X X
Manage All Techs in One Place X

  Autotask
Go!
Autotask
Pro
Project Management
Project Plans, Schedules, & Assignments X
Manage IT Project Portfolio X
Time & Expenses
Track & Monitor Billable Time X X
Resource Reporting X X
Track Non-Billable Time X
Detailed Expense Reports X
Billing
Flexible Contract & Billing Automation X X
Contracts - Recurring, T&M, Block Hour X X
Contracts - Fixed Price & Retainer X
Track & Bill Product Subscriptions X
Quickbooks Integration Add-on Add-on
Reporting
Pre-Defined Reports X X
Ad Hoc Reporting on Whatever You Want X
AutotaskExtend™
Autotask Web Services API X
Configurable links to Other Apps & Web Forms X
Autotask Autoforms X
 
Customer Support  
Customer Resource Center/Online Documentation X X
Autotask User Community X X
Included Free Support X X