Outsource Management
Autotask’s Outsource Management Module is the first universal ticket sharing system for the IT services ecosystem! Now you can initiate, track and manage all of your outsourced work with the same ease and flexibility that you run your internal staff and resources. Autotask’s Outsource Management Module gives you unprecedented power to manage all your subcontractors, partners and vendors with astonishing speed, accuracy and convenience to expand your services and grow your business.
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Dedicated Module For All Outsourced Work
Access the entire Outsource Management Module, or any individual component, directly from the top navigation drop-down menu. The Outsource Management pages display navigation menu items on the left, along with the Outsource Management Dashboard.
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Outsource Management Dashboard
The Outsource Management Dashboard gives you at-a-glance visibility into the status of all your outsourced work, by completion stage and by category, and lets you instantly drill down into any category for additional information.
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Outsource to Any Partner, Anywhere
Outsource work instantly, from right within any ticket, to virtually any partner in your network – whether they use Autotask or not. Have a favored sub who doesn’t use Autotask? Provision them their own Subcontractor Portal and make it even easier to work directly with them.
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Build Your Own Virtual Service Network
Building your own Outsource Service Network is a snap. Just select the Resources, Subcontractors, Autotask Partners or Vendors you’d like to include and send them a custom invitation. As soon as they accept you can begin outsourcing tickets to them.
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Works Seamlessly With Service Networks
Need an engineer with a unique skill set, or have a travelling client halfway around the country who needs on-site support? Autotask’s Outsource Management is preconfigured to work seamlessly with both IMOnSite and OnForce – and can be easily configured it to outsource to virtually any service network.
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Real-Time Access To Ticket Details And Status
With complete, real-time access to all Time Entries, Notes, Attachments and Costs for every ticket, you’ll always know the exact status of all your outsourced work.
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Built-In Detail And Summary Reports
Outsource Management includes several customizable detail and summary reports to help you track and analyze all of your outsourced work and service transactions by date, status, priority, partner, resource and more.
| FEATURE COMPARISON | Autotask Go! |
Autotask Pro |
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| Digitally Assign Tickets to any Subcontractor, Vendor or Partner | X | X |
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| Unified Dashboard to Manage Outsourced Work | X | X |
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| Outsource Work Directly from Tickets | X | X |
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| Create Your Own Private Service Network | X | X |
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| Self-Provision Subcontractor Portals | X | X |
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| In-Source Tickets from Any Partner | X | X |
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| Pre-configured for IMOnsite and OnForce℠ | X | X |
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| Customizable Summary and Detail Reports | X | X |
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Our most innovative customers routinely expand their business into new geographic or skill areas by outsourcing work to their own virtual service network faster, more easily and less expensively than their competition.
The very nature of a virtual workforce lets them extend their reach and build their business quickly – without adding fixed costs such as salary, benefits, equipment or office space, almost overnight.
Autotask’s is the only IT services management solution that has built out a comprehensive set of tools to help you build, track and manage your own outsource service network – and because everything is based in the cloud you can do everything in real time.
Yes, you can afford it!
It's hard to believe that a service that is as comprehensive and mission critical as Autotask can be so affordable. The fact is, you can get going with our industrial strength platform for as little as $29 per month, with no upfront fees for a single user with Autotask Go!. And even our most powerful product, Autotask Pro, can be had for less than what you charge for a single hour PER month of billable time per user. Ask one of our reps for your personalized ROI calculator.
You'll be amazed at how such a small investment can generate such a huge impact to your bottom line. Better yet, don't take our word for it...check out what our customers have to say about the positive impact Autotask has had on their businesses.
Personalized ROI calculator Buy Autotask Go! Request a Demo of Autotask Pro
