TaskFire ®
Taskfire is a powerful add-on to the Autotask Client Access Portal providing a fully-hosted internal Service Desk solution is provisioned, managed and billed by you for clients with internal IT resources. But, what makes Taskfire truly unique is the direct integration with your own Autotask service desk, giving you unparalleled opportunities to share tickets and workflows with your clients. Thats why we call it the worlds first hosted "Co-Managed Service Desk."
Taskfire presents a unique and profitable way to:- Win new customers
- Deliver a new breed of "co-managed" services
- Generate new recurring-revenue
- Identify new selling opportunities with existing clients
- Increase your stickiness with existing clients
Until now, IT Service Providers and MSPs like you could easily be considered the competition by many internal IT departments. You represent a potential threat to their job security. Is it any wonder why its so hard to get in the doors of prospects that have existing internal IT resources?
And, when you do land an account with internal IT resources, you can almost feel the tension between the internal team and the external team - each with their own turf and own agenda.
That changes with Taskfire. Now you have the perfect tool to truly supplement the internal IT service organization, encouraging a synergistic relationship as opposed to one which is "us and them" with you on the "outside."
What's In It For You?- A broad new market of clients with larger or more complex technology needs
- New recurring revenue and a range of differentiated services to build your business
- Greater visibility into client needs and service issues
- Ability to retain clients as they grow and make existing relationships more 'sticky'
- Streamlined workflow, coordination and communication
What's In It For Your Clients?
- A world-class service-desk solution they can use to streamline their internal IT departments
- Unlimited flexibility to create, manage and resolve service tickets - and escalate requests to you
- Supplemental IT support from a trusted partner
- Better internal IT service delivery and accountability
- Comprehensive client service activity report
