PSA l Service Desk Optimization

One solution. Unlimited opportunity.

Choose Autotask – the one solution to manage your IT business, end-to-end.

Everything at your fingertips.

Learn how Autotask manages all your critical business functions.

CRM
CRM
SELL, SERVICE, RETAIN, RINSE, REPEAT.
  • Opportunities, contracts, tickets, tasks, to-dos all together in one place for everyone to see
  • Track and analyze sales performance and new opportunities in real-time
  • Keep your best customers happy and understand and enhance the metrics that impact client satisfaction
  • Continuous service improvement, measurement and client self-help tools help you deliver great service and be a
    great advisor
Service Desk
Service Desk
EVERYTHING’S ACCOUNTED FOR AND EVERYONE’S ACCOUNTABLE.
  • ITIL-aligned with built-in best practices
  • SLA management that means you never have to say you’re sorry
  • Customer notes, contracts, incidents and emails; all in one place
  • Drag and drop dispatcher workshop makes scheduling simple and
    uber efficient
  • Customizable dashboards keep you focused on the metrics that matter so you never miss a beat
Projects
Projects
ON-TIME, ON-BUDGET,
ON SPEC.
  • Automate project workflows to consistently hit targets with increased visibility around event tracking
  • Access real-time data; connect everyone instantly with integrated email and put the right people on the right tasks
  • Meet billing milestones, assess project profitability and control factors impacting cost and efficiency
Time and Billing
Time & Billing
CAPTURE EVERY INCIDENT, EVERY HOUR, EVERY TIME.
  • Automatically apply time and expenses to any contract type
  • In-source and outsource tickets from your vendor partners to
    maximize resources
  • Integrate timesheets and expenses with
    your accounting system; approve and post
    in one click
  • Put an end to billing disputes with invoice detail that is customizable
    by customer
Reporting
Reporting
GUARANTEED RESPONSE TIMES MEAN GUARANTEED RETENTION.
  • Set proper expectations, establish automated workflows and watch
    satisfaction soar
  • Quickly see what’s due and what’s in danger with real-time updates and alerts to continually improve service
  • Continuous service improvement through constant analysis
RMM
RMM
AUTOTASK ENDPOINT MANAGEMENT HELPS YOU TO EASILY MANAGE,
MONITOR AND MONETIZE CLIENT ENDPOINTS
  • 24/7 monitoring and management ensures all types of devices are running and productive
  • Preconfigured Component Monitors ready to go in minutes on 1 device or 100,000
  • All remote support communications are fully secure and encrypted
  • Built-in dashboards for monitoring service delivery and service level agreements (SLAs)
  • Integrated with Autotask IT business management platform or purchase it as a standalone

Not our solution... yours.

Built by and for IT professionals, the Autotask IT Business Management Platform is completely
customizable to your needs, preferences and work style. Create your own custom dashboards. Choose
from hundreds of widgets. Manage your business (and your day) – the way you want to.

Executive | PROJECTS | Service |
Technicians | Sales | Billing

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Rocket your revenue.

Autotask means better sales
and account management.

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Increase efficiency by
automating everyday tasks

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Do more with your resources
and maximize earnings

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Grow your business with
our scalable solution

Be the best technology
service provider. Ever.

Autotask helps you take customer service
to a whole new level.

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Provide superior, more
responsive customer service

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Customize reporting and billing
for each client's needs

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Don't be a commodity –
deliver best-in-class service
that can't be replaced

Know more. Do more.

Powerful analytics provide unmatched insight –
enabling you to view your business from every angle:
incidents, assets and opportunities.

  • Get critical business data to make
    informed decisions
  • See metrics that matter for each user
  • Easily access billing, SLAs and more
    ...all in one place
View Case Study
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AEM

Learn about our unified solution:
Autotask Endpoint Management

Learn More

See it now, request a demo