Autotask Closed Loop Email Service

Use Email to Create Tickets, Add Notes & Post Time 

Autotask’s Closed Loop Email Service integrates email communications into your day-to-day workflow to improve response times, streamline communication and automatically capture ticket updates, task
and time entries. 

Closed Loop Email Processing allows your clients and staff to directly update tickets via email replies without ever logging into your Autotask system. When you respond to an email you can create a ticket, include notes, add project task time entries, update status or close tickets.

Features and Benefits Save Time and Streamline Communication:

  • Capture email in Autotask automatically
  • Closed-loop communications
  • Custom notification workflows
  • Attachments saved to tickets
  • Multiple mailboxes for added flexibility