Service Level Management

Manage Service Levels and Never Miss A Commitment

Autotask Service Level Management lets you easily establish response goals by priority, issue type and sub-issue type.  You can add Service Level Agreement (SLA) information to service tickets and track it through
the audit trail. 

Autotask Service Level Management automatically integrates SLA performance criteria and alerts within your regular workflow allowing you to set first response targets, establish a resolution plan and time to complete and sort all open tickets by the next service level event. Autotask allows you to easily review and prioritize service tickets by SLA rules and approaching deadlines as well as create reports that showcase SLA compliance and service
ticket performance.

Features and Benefits Set Goals, Automatically Track & Report on Service Performance Metrics:
  • Set and manage response time goals to better meet and anticipate client demands and expectations
  • Track and analyze key performance indicators including response time, resolution plan time and final resolution time
  • Clearly demonstrate your ability to establish, monitor and report against service delivery goals and expand your service
    desk offerings