Taskfire Co-Managed Service Desk

Co-Managed Service Desk with Your Client
IT Organizations

Taskfire provides a secure, private, interactive service desk for your clients’ internal IT staff that is integrated with your own
Autotask system.

With Taskfire, you gain the ability to share tickets and workflows with your clients for better management and billing of services. By supplementing your client’s internal IT service organization with Autotask, you can enhance and improve their service operations.

Each Taskfire license provides full service desk capability to work tickets, manage users, create and manage queues, create and control ticket workflow rules (including escalation rules), configure key business settings and more. There is a flat monthly fee for each
Taskfire license.

Features and Benefits Streamline Workflow, Coordination and Communication:
  • Increased visibility into client needs and service issues
  • Ability to retain clients as they grow, increase recurring revenue and make existing relationships more ‘sticky’
  • Better internal IT service management and accountability