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Bomgar

Remote Computer Management Helpdesk & NOC

Bomgar is the leader in enterprise remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry and more.  More than 8,000 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs.

Integration Features

Bomgar’s integration with Autotask allows a support representative to generate a remote support session key directly from the ticket detail screen to quickly begin remotely diagnosing and resolving a problem, increasing first call resolution rates, shortening call times and eliminating site visits. Bomgar’s solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers and mobile devices across operating systems.

  • Technician-initiated remote support sessions launched directly from the Autotask ticket detail screen
  • Automatic updates of Autotask ticket with details from each Bomgar remote support session
  • Instant billing record creation associated with each Bomgar remote support session