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Kaseya Autotask Integration by MSP Assist

Remote Monitoring & Management (RMM)

Get seamless Service Desk integration between Kaseya and Autotask. Simple setup with no complex reconfiguration of either system our integration plug-in module can be up and running in a few minutes. Delivering a complete round trip of all jobs and tickets between Kaseya and Autotask instantaneously.

Integration Features

  • Ticketing:
    • Automatically create tickets, and missing configurations attached to tickets
    • Synchronize description on ticket creation, and changes to status and summary between Autotask and Kaseya tickets
    • Push ticket description, resolution, and note updates to Autotask
    • View detailed history of all ticket updates
    • Delete Autotask tickets from Kaseya
  • Configurations:
    • Create Autotask configurations from Kaseya agents
    • Update an Autotask configuration's status and owner from Kaseya
    • Synchronize Kaseya agent audit with Autotask configurations