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Your Agreement to this Policy and Right to Object
Collection of User Information through the App
The App collects personally identifiable information (“PII”) regarding users of the App, including user name, IP address, device identifier and geolocation. The App also may collect PII relating to individuals whose computer systems (“End Points”) are managed through the App, including user name, IP address, device identifier and geolocation. Geolocation information is intended to be collected solely for the purpose of administering devices and not for tracking any particular individual. Geolocation features can be disabled by the user.The App collects PII of App users to allow Autotask to maintain an account for each individual user and communicate with that user. The App may collect PII of individuals whose End Points are being managed through Autotask’s AEM product to allow administrative users to manage those End Points through the App.The App also collects non-personal information such as operating system, hardware version and other information relating to use of the App and management of endpoints. Individual users can use the App to access their device’s camera for purposes such as scanning QR codes. Camera-related functions can be disabled by the user.
Third Party Collection of Information
The App is distributed through the Apple App Store and the Google Play Store. Apple or Google may collect personal information from users to allow downloads of the App and updates to the App.
Autotask has no control over and no access to any personal information you provide to Apple or Google. For a description of the type of information collected by Apple or Google and their privacy policies, please follow these links:
Autotask may receive some information regarding usage of the App from Apple and/or Google, including information on downloads of the app. Apple and Google do not provide personally identifiable information to Autotask relating the App.
Autotask does not provide information collected from the App, including PII, to third parties. However, if you are using the App in connection with an agreement between you and a third party (such as an administrator of your IT system), that third party may have access to your information by virtue of your relationship with that third party. Autotask is not responsible for the information handling practices of any third party with whom you have established a relationship.
Security of Information
Autotask uses commercially reasonable measures to protect the confidentiality, integrity and availability of information collected in the App or from third parties. However, no means of electronic transmission or storage can be made 100% secure and Autotask cannot guarantee the absolute security of information we may receive. All data transmitted by the App is encrypted in transit. Data relating to the App generally is not encrypted at rest, because such encryption would unreasonably interfere in operation of the App.
Storage of Information
Autotask retains information, including PII, collected by the App for a length of time determined by administrators of the endpoint on which the App is installed or until the administrative account is terminated by Autotask.If you have questions regarding where your data is stored, please contact firstname.lastname@example.org.
Children Under 13 Years of Age
The App has been designed for use by individuals who are 13 years old or older. Autotask does not intentionally collect PII from children under the age of 13. If you are under 13, please DO NOT send any information about yourself to Autotask, including your name, address, telephone number, or email address. If Autotask learns it has received PII from a child under the age of 13, Autotask will delete that information as quickly as possible.If you believe that Autotask may have received any PII from or about a child under the age of 13, please contact us at email@example.com so that Autotask can take appropriate measures to delete such information.
Other Disclosures Required or Allowed by Law
Policy Effective Date and Updates
One Product Suite from
Beginning to Endpoint
26 Tech Valley Drive, Suite 2
East Greenbush, NY 12061
Telephone +1 518 720 3500
Fax +1 518 720 3407