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Our blog has focused on the changing landscape for IT services for the better part of 2013, and until recently there have not been a lot of real benchmarks to quantify the impact of the shifting landscape on IT and managed service providers (MSPs).
Given this lack of key metrics, Autotask commissioned an independent survey polling hundreds of IT service providers around the world in an effort to provide real insight into just how dramatically the IT services business is changing. The IT Service Provider Benchmarking Study, conducted in February 2013 by Decision Tree Labs, revealed pronounced trends toward service providers shifting to a metric-based approach to their business.
As service providers transform their offerings and business models, we are confident this benchmark survey will provide some baseline data to help compare and track the health of your businesses against the top key performance indicators reported by your peers.
The survey provides some thought-provoking metrics and data points in areas such as growth drivers, employee utilization, business efficiency and client satisfaction measurements.
Highlights of the new survey are available in our free E-book, “Metrics That Matter: An Intelligent Approach for IT Service Providers,” and will also be shared via a global webinar on May 9, 2013.
In the meantime, here’s a quick glimpse of the survey highlights:
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