See Autotask in action. Ask questions. And more. It all starts with your personalized demo.
YES, I WOULD LIKE TO RECEIVE MORE INFORMATION ABOUT YOUR PRODUCTS, OFFERS, AND EVENTS. I UNDERSTAND I CAN UNSUBSCRIBE AT ANY TIME.
IT firms are far along the adoption curve in terms of bringing automation solutions into their business to increase client satisfaction and business efficiency. According to The IT Service Provider Benchmarking Study, IT adoption rates are pretty consistent across the typical solutions including:
The big question is, once you have all these tools in place, how do you bring all the disparate information together so you can mange and act on it? Luckily the vast majority of our survey respondents are ahead of the game, of those surveyed, 81% of IT firms report they are using a business information management platform to tie these systems together and build efficient processes. Such comprehensive tools typically integrate systems and communication across departments and automate a number of tasks instead of using a collection of disparate tools. In addition to automating processes and eliminating many manual tasks and possibilities for duplication of effort, integrated platforms also increase employee utilization.
Ask yourself this: when a service call is received via email, RMM or BDR alert, does a service desk technician have to take action or do you have an intelligent system in place that will automate the process? If you’re manually addressing service requests, there is room for improvement.
This is critical as 58% of service providers say they are attempting to achieve billable hour ratios of 80% or more, but only 23% are achieving those targets currently. Maximizing the potential of business information platforms can help them increase billable hour ratios and eliminate many non-billable delays and tasks that interfere with achieving those goals.
To learn more about the changing metrics around customer feedback and other emerging topics, download the free E-book, “Metrics That Matter: An Intelligent Approach for IT Service Providers.”
Autotask Community Live!
One Product Suite from
Beginning to Endpoint
Attend an event,
meet our customers
26 Tech Valley Drive, Suite 2
East Greenbush, NY 12061
Telephone +1 518 720 3500
Fax +1 518 720 3407