Autotask Audit: Traits of Great IT Leaders and How to Get the Most Out Of Your Help Desk

October 25, 2013  

Here’s a look at what’s happening this week in the world of ITSPs, MSPs and Enterprise IT departments.

CIO: 16 Traits of Great IT Leaders
By Rich Hein
Being an exceptional leader is about more than getting the job done. You've got to think about things from other people's perspective and sometimes do things that, while are in the best interest of the team, might not be great for you.

TechRepublic: 10 ways to get the most out of your help desk
By Scott Matteson
Having once worked on an IT help desk for several years, customer service still remains a strong theme to me. Justin James wrote a good piece for TechRepublic a couple of years ago titled, “10 things help desk techs can do to improve service,” which anyone should read and live by. With that in mind, here are 10 ways to get the most out of your help desk.

Computerworld: How to balance maintenance and IT innovation
By Minda Zetlin
You probably already know what your company's executives most want to see from your IT organization. But unless your company is very new, or you're unusually lucky, more than half your time and resources are spent, not on innovative projects, but on "keep the lights on" activities.

The Huffington Post: Ten Ways to Reduce the Energy Consumption of IT
By Sumir Karayi
Passionate about identifying waste, the chief executive of 1E shares his thoughts on strategies to reduce the energy consumption of IT. With soaring energy costs, companies are looking at ways to manage energy consumption and have turned to the IT department to see what savings can be made.\

CIO: Gartner Says CIOs and CMOs Must Learn to Collaborate on Digital Marketing
By Kenneth Corbin
As businesses across industries shift more of their marketing operations into the digital space, CMOs and CIOs need to evolve away from their traditional, siloed roles and develop a more collaborative relationship, according to research firm Gartner.

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