Autotask Audit: Customers Need to Tap Into MSPs’ Full Suite of Offerings and IT Provides Business Edge

April 04, 2014  

Here’s a look at what’s happening this week in the world of ITSPs, MSPs and Enterprise IT departments.

Channel Insider: Customers Happy With MSPs but Unaware of All Their Offerings
A modest increase in managed IT services adoption may signal the need for more customer education but also indicates there are more opportunities for market penetration. This is a key conclusion of CompTIA's managed services trends study, which shows a general satisfaction by customers who adopted managed services. The study suggests that more companies could benefit if they were aware of what managed service providers (MSPs) can offer IT organizations to meet their business priorities.

CIO: IT Provides Business Edge in Battle of Archrivals
In this era of digital disruption, it's no secret that technology can create winners and losers. These days, companies in a wide variety of industries boast about their tech prowess in TV commercials and Wall Street briefings. Here we look at the fiercest of rivals in three industries -- retail, manufacturing and logistics – and examine how each company is exploiting IT to gain an edge.

Channel Insider: 10 Facts Channel Companies Should Know About Social Networks
Social networking has become a massive business.  Facebook, Twitter, Instagram and others are worth billions of dollars, and they are unlikely in the coming years to see their values decline. For at least the foreseeable future, social networking appears to be one of the important components in the average person’s life. For the channel, however, social networking has become a bit of a conundrum.

eWeek: Internet of Things Gets Real, Now Has Its Own Consortium
The so-called Internet of Things, or IoT for short, is officially a trend. We know this because it now has its own industry consortium.

Channel Insider: SMBs' Need for Tablet Apps, Security Creates Channel Role
Although interest in tablets is high at small and midsize businesses, a large number of users don't have access to them, and the majority of those who do are using devices their employers own, according to a survey of 300 IT professionals at SMBs.

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