Our Biggest Blogs in 2014

December 29, 2014  
It’s been a great year at Autotask. From our acquisition by Vista Equity Partners to the first Autotask Community Live! in Australia, we are thankful for all that 2014 brought to our team, customers and colleagues.  As we prepare for 2015, here’s a look back at the year’s highlights (and even some helpful IT tips), in some of our favorite blog posts from 2014.
Metrics That Matter 2014: How to analyze Customer Satisfaction as a Performance Measure
How important is customer satisfaction to IT Service Providers? Very important. In the 2014 IT Service Provider Benchmarking Survey, ITSPs ranked customer satisfaction as the number one way they measure the health of their businesses.

6 Things IT Departments Need to Know Today That They Didn’t Need to Know 10 Years Ago
Remember the days when a “simple” tinkering and tightening could fix a problem and the IT department could call it a day? With the growing adoption of cloud services and more “invisible” and less physical solutions to IT problems, those days are gone. The IT department has evolved from tinkerers to a strategic voice at the table.

Autotask Expansion, Execution, Evolution Means More Growth for the Autotask Community
I’d like to start by thanking our customers and partners for attending the seventh annual Autotask Community Live in Miami. This event is our biggest to date with more than 850 attendees from around the world. Our sponsors this year are a well-respected list of industry leaders and we appreciate their support and enthusiasm for what we’re doing here at Autotask.

Autotask and Vista Equity Partners: 3 Reasons it’s a Powerful Partnership
On June 9, we announced that Vista Equity Partners has entered into an agreement to acquire Autotask.  I couldn’t be more pleased to have the partnership and support of Vista as we take Autotask to the next level. This will enable us to accelerate our growth and expansion both regionally and internationally, deliver a completely reimagined user interface that significantly increases the value of what we bring to market.

The IT Price Is Right
IT is a critical component of any company’s success. Why? Because companies rely on IT to help them remain competitive. As a result, IT spending is on the rise. According to Gartner, worldwide IT spending will reach $3.8 trillion in 2014. To maintain a competitive edge, information technology service providers (ITSPs), managed services providers (MSPs) and other IT businesses must strike a balance when it comes to cost.

Cloud Poser vs. Cloud Pro
Cloud computing enables people and companies to access applications from any computer. But the cloud has created a new group of “cloud posers,” inexperienced software developers who make bold (and untrue) claims about the performance of the cloud-based applications they manage. Can you spot a cloud poser? 

Autotask Community Live! Goes to the Land Down Under
We’re excited to announce the successful completion of our first Autotask Community Live! event in Sydney, Australia. Adam Ross, Director of Asia Pacific, helped bring and organize our flagship event to the Land Down Under for a full day of keynotes, break-out sessions, a sponsor showcase, networking opportunities and separate Customer Advisory Board roundtables in Sydney and Auckland. 

It’s Not Apples to Apples—Hosted Solutions vs. Cloud-based Services—A Closer Look
It's easy for IT service providers to claim they offer cloud-based services - after all, it’s just a hosted solution, right? But, there is a difference between it being a true 100% cloud, cloud-based service and a traditional hosted solution. It’s critical to ask the right questions and dive into the details to understand the distinctions between the two.

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