Autotask In The News: Mark Cattini On The State Of The Managed Services Market

February 09, 2015  
“What's the next step for managed services?” might arguably be one of the most discussed topics in the channel. In a recent interview with Sarah Kuranda from CRN, Autotask CEO Mark Cattini elaborated on the state of the managed services market, the talents MSPs need to succeed and the increasingly important role of the cloud. Mark also shared the big channel trends we should be on the lookout for in 2015. 

Below are highlights from Sarah’s Q&A with Mark. 

What's the next step for managed services?

[Right now] it is outsourcing and it is all cloud. Essentially it’s a cloud-based outsourcing model. I don't know what's on the horizon after for MSPs, but I would say it's still a 10-year march. And, VARs are alive and kicking. They might be a dwindling breed, but there's still an awful lot of hardware being sold. The consulting aspect of it, I think, [is the next step]. It's about technology for business purposes and I think we've seen our customers get more involved in that. I think over time, like happens in all businesses, there will be verticalization. We're starting to see it. It's not pervasive. I think [the future is] fully outsourced cloud business consulting around vertical markets.

How have MSPs changed how they approach the cloud?

The one thing I would say, and we've said this before, is that the cloud has democratized technology. IT systems aren't just for the domain of the large companies anymore. Technology is becoming more pervasive in more businesses. There are plenty of studies to prove that. The deployment of technology 10 to 15 years ago was viewed as overhead in a small to medium business. Now, technology is a strategic advantage. I've probably seen more of an emphasis on security, in terms of delivering to the end user. I think there is more of a concern and an awareness of the importance of security. 

What are the big channel trends for 2015?

We know it's security, big data, cloud and mobile. I don’t think that's going to change. I think there's an opportunity for there to be a disruptive play in the MSP channel. We think that might be us. I think there's a lot of opportunity for [MSPs], and we're going to be part of that. We're going to invest and be part of that.

Check out Sarah’s full Q&A slideshow with Mark here on CRN

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