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Here’s a look at what’s happening this week in the world of ITSPs, MSPs and Enterprise IT departments.
MSPmentor: How Can Managed Service Providers Stand Out in a Crowded Marketplace?
By Michael Brown
With businesses throughout the world adopting cloud-based file sharing services at break-neck speed, the technology is pegged to become the largest data storage facilitator ever. That being the case, there is sure to be much competition amongst managed service providers (MSPs) looking to grab a share of the market. With so much competition, what can MSPs do to stand out in a crowded marketplace? CIO: How to leverage the cloud to beat the IT skills gap
By Sharon Florentine
The skills gap is very real, but savvy businesses are looking to the cloud for IT help and technology solutions that will allow them to do more with less personnel. Instead of looking to fill gaps with new, quick hires, it may make sense to leverage cloud services in place of IT support staff. In doing so, companies free up their existing IT teams to focus on strategic challenges instead of watching over infrastructure or managing change. Channel Insider: Cloud, Managed Services Brighten Channel Outlook
By Michael Vizard
By U.S. government calculations, approximately 120,000 U.S. IT employer establishments make up the greater channel. A full 65 percent to 75 percent of the IT products and services sold in the United States are delivered through or influenced by the indirect channel, with the channel influencing U.S. sales of products and services to $350 billion to $400 billion. As such, how the channel is feeling about itself and the future is critical to the IT industry. IT Best of Breed: 8 Things IT Customers Want From Their Providers
By Sarah Kuranda
It's a rare opportunity when a solution-provider partner can get a behind-the-scenes look at what customers want, and don't want. But top providers got that chance at this week’s Best of Breed Conference, hosted by CRN parent The Channel Company in Orlando, Fla., with IT managers from leading organizations sharing their biggest partner pet peeves and the kinds of relationships that keep them coming back for more. Channelnomics: Cavalier customer attitude to cloud spells problem for MSPs
By Lisa Lacy
MSPs are facing "cavalier" attitudes from customers when it comes to the cloud, channel players warn. The lack of understanding of the cloud and its limitations is giving rise to a cloud-solves-all mindset that is posing a potential threat for the MSP community, which finds itself having to manage customers' unrealistic demands, according to some.
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