Autotask Week in IT: The Rise in Customer Experience & File Sync and Share

December 04, 2015  

InformationWeek: File Sync & Share: When Worlds Collide
By Andres Rodriguez

Widespread adoption of enterprise file sync and share (EFSS) has ignited a tug-of-war between corporations and their employees as far as who controls a company's files. IT managers end up stuck between the needs of internal corporate data governance and rising demands from end users who want complete access (sync) and control (share) over their corporate files. Popularized by cloud-based vendors such as Dropbox and, EFSS is incredibly useful for end users and is not going away any time soon.

TechTarget: Digital business transformation and the MSP's BI role
By Tom Nolan

"Digital Business Transformation" is a hot topic these days. An article in the MIT Sloan Management Review defines the phenomenon as the "use of technology to radically improve performance or reach of the enterprise." Many other esteemed business consulting and analysis groups follow this trend, too -- such as Harvard Business Review, McKinsey & Company and Forrester Research Inc. Each has its own take on the movement. But there is a common thread: The bulk of discussion centers on large enterprise.

CIO: Forecast 2016: 5 disruptors to keep on your radar
By Beth Stackpole

You've honed your list of hot technologies to focus on in 2016, but you also need to make longer-term plans and prepare for changes that are fast approaching by keeping an eye on developments just now taking shape. What should be on your radar screen as we head into the new year? The 182 IT professionals who participated in the Computerworld Forecast 2016 survey singled out these five potentially disruptive technologies and trends: the rise of DevOps, virtualization 2.0, carbon-reducing technologies, the evolution of the IT-marketing alignment, and a sharpening of IT’s focus on the customer experience.

TechTarget: IT channel partner survey reveals cautious optimism
By John Moore

IT channel partner professionals appear cautiously optimistic on the industry's prospects for 2016, with the mood buoyed by a combination of general economic trends and job satisfaction. That observation is among the findings stemming from TechTarget's 2015 Annual Salary and Careers Survey, which polled 341 people who either work directly for, or are self-employed and work for, a value-added reseller (VAR), systems integrator or managed service provider.

MSPmentor: 5 Cloud Computing Stories MSPs Need to Know About, Week of Dec. 4
By Dan Kobialka

MSPmentor has compiled a list of the top cloud computing stories that managed service providers (MSPs) need to know about for the week of Dec. 4. This week's edition features cloud computing news from Dimension Data, iomart Group, iland, Ingram Micro (IM) and Netwrix.

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