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Here’s a look at what’s happening this week in the world of ITSPs, MSPs and Enterprise IT departments.
MSPmentor: 7 Steps for MSPs to Create an Effective Help Desk
By Dan Kobialka
Want to create a 24/7/365 help desk for your customers? Here are seven steps to help a managed service provider create an effective help desk. Employ IT support engineers who are prepared to respond to customers' concerns. Ideally, an MSP should try to hire eight IT support engineers to maximize its help desk's effectiveness, according to cloud enablement provider BitTitan. Now that you have the right IT support engineers in place, you'll next need to offer training.
CIO Insight: Why SMBs Expect More From Their Service Providers
By Karen A. Frenkel
Although small businesses see the value in IT services and plan to expand their investment in these services as new challenges arise, a high percentage are dissatisfied with their IT service providers. According to a new study compiled by Clutch, 40 percent of SMBs plan to increase IT services spending this year. One challenge facing the industry is that IT is often not well understood, which can cause frustration with service providers. Challenges that impact how favorably (or not) an SMB views its IT service provider include the size and bandwidth of the IT service provider's business.
Channelnomics: Research: Encryption a top draw for cloud services security
By Scharon Harding
Enterprise customers are storing more of their sensitive data in the cloud, according to a survey from Vormetric released Wednesday. With this, however, comes security concerns, which research says cloud service providers can attractively address with encryption. The 2016 Vormetric Data Threat Report, released in conjunction with 451 Research and which questioned 1,100 senior IT security executives’ at large enterprises, found 85 percent of respondents using sensitive data in the cloud in 2015, compared to 54 percent from 2015's report.
CIO: How CIO-enabled innovation can shape the digital business
By David Quinney
Never has there been a better time to work in technology. Technology innovation increasingly defines our world, from new products and services, to new ways of doing business and the breakdown of traditional industry barriers. Yet most CIOs are not at the heart of their company’s innovation agenda. When we asked more than 1,200 business and technology leaders, 90 percent said that new IT-led innovation is critical to their company’s growth and survival. Yet, only 57 percent consider their organizations to be early adopters when it comes to technology-driven innovation.
InformationWeek: 8 Secret Habits of Successful CIOs
By Jessica Davis
Do you consider yourself successful in the role of CIO? The definition of success for CIOs has probably changed as much as the job description has changed over the last few years. Yet some CIOs seem to be navigating the changes and even thriving in a new environment. Today's most successful CIOs must lead two distinct efforts. They must "keep the lights on" with their existing infrastructure and serve their user bases with ever-tightening IT budgets.
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