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Here’s a look at what’s happening this week in the world of ITSPs, MSPs and Enterprise IT departments.
CIO: IT leaders must move fast (and decisively) to land tech talent
By Brendan McGowan
Recruiting, motivating and keeping top talent is of paramount importance to IT leaders. Yet only 11 percent of IT leaders with hiring authority report that they have a “robust, strong talent pipeline,” according to the CIO Executive Council’s (CEC) 2016 IT Talent Assessment Survey. While 83 percent of IT leaders anticipate that they will recruit IT talent in the next six months — everyone from full-time, in-house IT talent to consultants — 38 percent of these same IT leaders state that it is “very challenging” to find excellent IT talent, and 49 percent say that it is “challenging.”
MSPmentor: How to Manage IT Customer Satisfaction
By Dan Kobialka
Measuring IT customer satisfaction offers a managed service provider (MSP) insights into its operational efficiency. In fact, technology research firm Gartner noted IT customer satisfaction "can make or break" an MSP. "When it comes to the IT's reputation, the importance of customer satisfaction cannot be overestimated," Gartner pointed out. "Evaluating IT's position involves answering some tough questions."
TechCrunch: What’s trending in the IoT space
By Bernard Moon
Industrial IoT has the potential to be bigger than the consumer space. With more than 13 billion connected devices in the world and millions more coming online every week, the amount of data we are collecting is amazing. From street signals to manufacturing plants to construction cranes to jet engines, the aggregate data companies collect will be overwhelming and exciting as they try to figure out what to do with it and how best to analyze and apply the knowledge gained.
Talkin’ Cloud: What's Next for the Cloud Computing Market?
By Dan Kobialka
Expect public cloud services spending to reach $141 billion by 2019, according to a report from International Data Corp (IDC). The global market intelligence firm's "Worldwide Semiannual Public Cloud Services Spending Guide" indicated public cloud services spending will expand at a 19.4 percent compound annual growth rate (CAGR) -- almost six times the rate of overall IT spending growth. Other IDC findings included: Software-as-a-service (SaaS) will remain the dominant cloud computing type, capturing more than two thirds of all public cloud spending through 2019.
Channelinsider: How the Cloud Is Advancing From 'Rookie' to MVP
By Gina Roos
As more IT professionals and executives see the cloud as a mature technology, they agree on its value. Both groups believe increasingly that their data is safer in the cloud than on premises in the event of challenges such as physical disasters or malicious attacks, according to new research released by cloud services vendor Evolve IP. The survey of more than 1,080 IT professionals and executives finds that the average number of services deployed on the cloud increased significantly in the past year. Nearly all organizations surveyed now have at least one service in the cloud.
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