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This content originally appeared on Continuum.
Doing the work with your internal team now to ensure you have a sustainable and repeatable process for mitigating and addressing cyberattacks, can help you build stronger relationships with your clients. When they know they can count on a team of experts to help them in an IT crisis, like a ransomware attack, you have the advantage.
Here are 3 questions you need to ask to start the process of putting an effective plan in place:
Answering these 3 questions honestly will help you see where you have gaps to fill and give you the motivation to get your team trained and provide them with the resources they need to successfully help clients navigate cyberattacks now and in the future.
Training is key: Establish and test for a level of expertise you expect your team to display. This will typically include, infection detection methods, quarantine policies, system and application recovery order just to name a few. Once training is complete, it’s time to focus on prevention. This is where you will want to put in place a multi-layered defensive technology approach to help clients minimize infections and have the option to recover from data breaches quickly and effectively.
Here are some of the critical things you need to do to create a sustainable, repeatable process.
Senior Director, Market Management, Autotask
Moshe is responsible for the product line direction of Autotask Workplace and Autotask Endpoint Backup. He sets the market strategy and coordinates all design and development details to ensure delivery of world class solutions.
Prior to Autotask, Moshe spent 15 years at MapInfo Corporation (sold to Pitney Bowes in 2007) where he held engineering and management positions and directed the market and revenue strategy for the company’s global flagship product.
Moshe holds an Applied Science degree in Laser Electro Optics and received his Computer Science training from the IDF (Israeli Armed Forces). He is also a graduate of the prestigious Vista Equity Partner’s High Potential Leadership Program (HPLP).
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