Autotask Week in IT: Ransomware, AI & Customer Experience, and Consistency in IoT Security

September 15, 2017  
Here’s a look at what’s happening this week in the world of ITSPs, MSPs and Enterprise IT departments.

DARKReading: 10% of Ransomware Attacks on SMBs Targeted IoT Devices
By: Dawn Kawamoto
IoT ransomware attacks are expected to ramp up in the coming years, according to a new survey. Some cybercriminals are leveraging the growing base of IoT devices in enterprises that come with little or no security as targets for their ransomware attacks, in a report released by Arctic Wolf. IoT devices were the targets of 10% of all ransomware attacks on small-to-mid sized businesses, according to the survey of 300 IT and security executives of companies with between 200 to 3,000 employees.

LinkedIn: Leveraging AI and Machine Learning to Enhance the Customer Experience
By: Ed O’Brien
As organizations look for ways to better serve their customers, many are seeking new and innovative ways to better understand their customers’ wants and behaviors. Increasingly, this means the use of digital tools and digital transformation initiatives, as well as the use of customer and predictive analytics, artificial intelligence (AI) and machine learning, to better know and understand their prospects’ and customers’ needs in order to provide an outstanding customer experience. 

CIO: 11 ways CIOs can be more effective in the boardroom
By: Myles Suer
In an era of digital disruption, CIOs need to be actively involved with their company’s business plan as more and more of the business becomes digital and software-based. According to Alan Murray, Chief Content Officer of Time Inc. and President, Fortune Magazine, the companies who attended last year’s World Economic Forum all said to him that they are now technology companies. Given this, CIOs that add business value must have a seat at the table with the rest of the business executives.

Information Week: Top 10 Ways IT Sparks Innovation
By: Emily Johnson
The pressure to become a digital business is pushing IT leaders to innovate more than ever before. InformationWeek and Interop ITX recently conducted a survey of 400 IT professionals to better understand their priorities and challenges and the technologies and tactics they are using to meet their goals.

Security Week: When It Comes to IoT Security, Consistency Is Key
By: Scott Simkin
While IoT standards are emerging, they are as fragmented as the IoT marketplace itself. Such a wide variance in the types of devices, use cases and applications being developed has made IoT security challenging for organizations to address. The majority of IoT devices are low-power and low-cost endpoints that have limited processing power and capabilities, making it infeasible to enact security capabilities on the devices themselves. 

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