Autotask Week in IT: Mindfulness at work, digital transformation trends and cloud telephony

September 29, 2017  
Here’s a look at what’s happening this week in the world of ITSPs, MSPs and Enterprise IT departments.

Forbes: Top 10 Trends for Digital Transformation in 2018
By: Daniel Newman
If you’re maxing out on data and analytics in 2017, just wait. The mass amount of information being created by the IoT has the power to revolutionize everything from manufacturing and healthcare to the layout and functioning of entire cities—allowing them to work more efficiently and profitably than ever before. 

Inc.: 3 Ways Leaders Can Instill Mindfulness At Work
By: Jeff Pruitt
In a fast-growth company it can be easy for leaders to slip into the role of the technician or the "doer" simply to keep pace with the ever-increasing workload. Thus, it's important to institute a practice of instilling the organization's vision and asking your leaders to define how they see themselves showing up as a manager and how they want to show up one year from now. In other words, do they see themselves as a technician or as a true manager, coach or leader?

CIO: How data can help CIOs empower tomorrow’s CMOs through AI
By: Dan Steiner
Humans are limited in terms of how they can input information into machines. The more sophisticated the machine, the less efficient human management becomes. For this reason, airplanes, with their hundreds of buttons and switches in the cockpit, are now primarily operated by computers. People with their two hands and ten fingers simply cannot pull all the levers needed to get maximum value out of the machine. When that happens, we develop technology to do it for us.

Business Computing World: How To Improve Customer Experience With Cloud Telephony
By: Ashok Kumar
Cloud telephony has evolved as a windfall to companies to provide unmatched customer experience. It helps the companies create a flexible and agile environment. It facilitates rapid response to the ever changing and modernizing business needs. Providing voice services over the cloud, this system has been a game-changer and it has replaced traditional telephone system at a lightening speed.

Dark Reading: 10 Security Product Flaw Scares
By: Ericka Chickowski
Just a few months after the FireEye discovery, security researchers from enSilo kept the momentum going with news that software from AVG, Intel, McAfee and Kaspersky Lab, all suffered from a flaw in how they allocate memory, which essentially allowed attackers to convert these AV systems into an attack tool against other applications.

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