Autotask Week in IT: Hybrid IT, Artificial Intelligence and Unified Cloud Communications

October 06, 2017  
Here’s a look at what’s happening this week in the world of ITSPs, MSPs and Enterprise IT departments.

Harvard Business Review: How AI Will Change Strategy: A Thought Experiment
By Ajay Agrawal, Joshua Gans, and Avi Goldfarb
How will AI change strategy? That’s the single most common question asked from corporate executives, and it’s not trivial to answer. AI is fundamentally a prediction technology. As advances in AI make prediction cheaper, economic theory dictates that we’ll use prediction more frequently and widely, and the value of complements to prediction – like human judgment – will rise. But what does all this mean for strategy?

CloudTech: How unified cloud communications can benefit productivity and customer satisfaction

By James Bourne
Productivity, customer satisfaction and business success are the three key benefits to cloud communications, according to a new study. Research from analyst firm IDC, which surveyed 805 mid-sized businesses and enterprises around their communications strategy, found companies who use both unified and contextual cloud communications saw a 47% improvement in speed to market for products and services, 42% improvement in customer satisfaction and loyalty and a 34% reduction in costs.

CIO: Introducing the AI-defined infrastructure
By Rene Buest
Software-defined infrastructure (SDI) are one of the most popular and ongoing trends within data centers and cloud environments leading to better infrastructure flexibility. However, SDIs are becoming more of just a means to an end since automation, sophisticated algorithms and thus intelligent systems are leading to an artificial intelligence-defined infrastructure (AI-defined infrastructure, or ADI).

Business Computing World: Embracing Hybrid IT: Complexities And The Skills Gap
By Kong Yang
In recent years, the adoption of cloud IT services within organizations has increased at a dramatic rate. IT departments are now subsequently facing various hurdles between integrating such cloud services and managing distributed environments. These issues have further been complicated by an increasing lack of visibility, with resources split between on-premises and cloud infrastructure services. 

Dark Reading: DevOpsSec: A Big Step in Cloud Application Security
By Jeff Schilling
With the concept of DevOpsSec, a good security and development team can now join hands and sing "Kumbaya" while addressing mutual challenges. In the cloud, cutting-edge DevOps teams no longer update software in production environments. Using continuous delivery and DevOps automation tools, they can build a whole new "production prototype" in their test environment. 

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