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Good news, there is such great growth and opportunity out there, ITSPs are expanding and hiring as reported in Autotask’s 2017 annual ITSP benchmarking study. 75% of the more than 1,000 global respondents said they’re adding up to 10 people over the next year to accommodate growing ticket and project volumes. While service desk staff dominate when it comes to headcount increases, other functions are also seeing their share of expansion including sales at 40%.
So, this is where we offer a bit of advice for hiring salespeople. It’s incredibly important to hire sales people that are not only a great fit with your company culture, but are able to represent your brand with customers in the best way possible and provide service that goes above and beyond. With some patience and planning, you’ll be able to build a stronger, better team that has deeper bench strength when you consider these 3 things compliments of Mark Banfield, VP of International, a passionate sales culture champion.
Find out more about ITSPs’ workforce expansion plans in the 2017 Metrics that Matter ebook here.
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