Refresher Series—Metrics Still Matter: Automate to be Great

May 08, 2018  

We can’t say it enough. Automation is the key to growth and scalability. You want to stay lean and avoid adding headcount you don’t need. The best way to do this is to automate processes. That said, we get it can be easier said than done and the demands of meeting ongoing client needs and managing a growing business make it difficult to prioritize automation internally. But the alternative isn’t so great.

Our Autotask Metrics that Matter™ survey revealed 10 billable hours each week are lost on manual processes that can be easily automated, such as entering data into multiple systems, scheduling and dispatching technicians, and capturing billable time.


Automating service delivery and business management lets you focus on growth areas and become more profitable instead of getting bogged down in day-to-day tasks.

Using a PSA, like Autotask PSA, can integrate and streamline communication between cloud-based apps, and make it simple to integrate tools and automate processes to help you grow and scale service delivery.  What are you waiting for? Automate and go from good to great!

Download the complete Metrics that Matter eBook here.

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