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Autotask Workplace expands secure collaboration through deepened integration with Microsoft Office 365

June 25, 2018  By Frederick Drennan
Today, the workforce is expected to respond to work-related requests in near-real time and from anywhere. With the rise of internal messaging platforms such as Slack or Teams, online editing applications, alongside file sync and share, we are not short of choices when it comes to technology that boosts productivity and raises the bar on where and when work can be done. While there are countless benefits to these technological evolutions, they also come with inherent risks of data loss or sensitive data falling into the wrong hands - posing tangible opportunities for MSPs and ITSPs to add value by providing secure collaborative solutions.

The recently enhanced integration between Autotask Workplace Online and Microsoft Office 365 enables Workplace users to work collaboratively and securely on documents using Microsoft Office 365 using any device, empowering users to work from anywhere. The enhanced integration creates a seamless workflow between the secure Workplace vault and the Microsoft Office 365 environment. This integration effortlessly passes documents to Microsoft Office applications for editing and saves them back into the secure Workplace cloud without the need of local copies or applications. 

It’s important to remember that these powerful capabilities should also be controlled - business data is sensitive, and careful consideration should be taken on who needs access to data. With Workplace, administrators and partners remain in control. Group-based policies can easily be configured to control who can edit online, making it easy to configure access on a needs-basis, mitigating numerous risks associated with remote working.

The introduction of Edit via Public Link enables users to collaborate seamlessly on Office 365 documents online with third parties and enable overwrite access for editing other file types. This puts significant power in the hands of users to not only share data externally, but also without creating multiple versions of a file, or relying on legacy and unsecure methods such as email attachments. Users can configure public links with options such as passwords, expiry settings, and access count limits, controlling access to the intended recipient. Group-based policies can be used to enable/disable public link creation for groups, or for particular locations in the folder structure. This mitigates the risks of unsafe, accidental, or malicious sharing, whilst simultaneously allowing workers to reap the benefits of real time collaboration with third parties.

Alongside proactive controls on sharing, a vital portion of security is reactive elements, such as comprehensive activity reporting. Consistent with this philosophy, all editing activity can be reported on, providing an audit trail to ensure collaboration is done securely and according to company policy. These reports can be configured, scheduled, and automatically emailed to managers to provide visibility on data access and extraction, particularly by third parties, alongside in-depth information on remote access by employees. This provides effective means to monitor usage, and mitigate risks from inappropriate sharing of company data.

What does this mean for MSPs? Providing powerful collaborative tools with business-grade security, policies, and reporting, combined with other wrap-around services such as robust user training provides tangible value-adds that set their services apart from many competitors. Giving customers access to a secure virtual business environment is a must have. Are you ensuring your customers protected?  

Looking for more? Watch our on-demand webinar of the recent release for Autotask Workplace and Autotask Endpoint Backup - click here!

Frederick Drennan
Product Manager

As a Product Manager, Frederick researches and validates market problems, liaising closely between partners worldwide along with engineering and other internal stakeholders to develop new features and updates to Autotask Workplace (AWP) and Endpoint Backup (AEB). Previously, Freddie worked in partner development for Autotask, developing AWP and AEB partners across the UK & EMEA region.


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