Implementation Manager

Location: Albany

Datto, the world’s leading provider of IT solutions delivered through managed service providers, is looking for an Implementation Manager to join a rapidly growing team. Datto is an innovative company at its core and is an exciting and dynamic workplace. We are 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that enable and protect the clients of our 14,000+ partners. We are headquartered in Norwalk, Connecticut and have 22 offices worldwide.

The primary responsibility of the Implementation Manager is to provide timely and efficient consulting, project management, and process integration services to new clients for them to successfully implement the Autotask platform. This job requires employees to combine their expert Autotask product knowledge with the demands of the IT Services industry to ensure short-term value add as well as long-term customer retention. Successful candidates will have a mix of technical skills, ability to deliver high-value service, project management experience, teamwork and a willingness to go above-and-beyond to create highly satisfied customers.

Does This Describe You:

  • Self Motivated
  • Team player
  • Problem solver
  • Client focused

A Look Inside the Job:

  • Manage new customer implementations, ensuring that the customer is up and running effectively in the shortest possible amount of time and serve as primary point of contact between the client and Autotask throughout the entire implementation process
  • Communicate with clients during the implementation process to meet deadlines and deliverables
  • Conduct assessment of customer needs, explain the product features and functionality and how it relates to the business
  • Provide customer assistance via phone and email
  • Advise on product enhancement specifications based upon feedback from customer implementations, and escalate as required
  • Respond to customer inquiries and direct the resolution of outstanding issues
  • Monitor customer utilization of the Autotask system throughout the implementation
  • Seek opportunities to sell additional licenses or professional services
  • Improve processes in the Implementation Management organization
  • Employees may be required to perform other related duties as assigned to meet the ongoing needs of the organization
  • The position may require a small degree of travel

About You:

  • BA/BS in Business Administration, Information Technology, or related field, or equivalent experience

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • Comprehensive health-care benefits
  • Free lunch every Friday
  • Flexible working hours
  • Unlimited paid time off
  • Free food, drinks, and fresh organic fruit
  • Fitness reimbursement
  • Charity match program
  • Transit subsidy in select cities
  • Education reimbursement
  • And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited.  We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

Autotask is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of Autotask about this opening. All resumes submitted by search firms/employment agencies to any employee at Autotask via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Autotask; no fee will be paid in the event a candidate is hired by Autotask as a result of the unsolicited referral or through other means.