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Datto, the world’s leading provider of IT solutions delivered through managed service providers, is looking for a Product Support Expert to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.
You will work in a customer support environment with an emphasis on responsiveness and high levels of customer satisfaction. You will provide support for the Autotask software suite over the phone and in electronic communications. You will answer system questions, and troubleshoot to resolve or escalate all incoming support incidents. You will be asked to provide exceptional service in the industry. You will report to the Technical Support Manager.
Does This Describe You:
You're a creative thinker who's eager to learn and an A+ team player.
A Look Inside the Job:
At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:
By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices.
Datto is an equal opportunity employer.
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26 Tech Valley Drive, Suite 2
East Greenbush, NY 12061
Telephone +1 518 720 3500
Fax +1 518 720 3407