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The partner conference you can’t afford to miss.
Accelerate your Autotask.
Leadership starts here.
Registration now open for 2018. Learn more

Autotask Community Live is all about business,
insight and success

We share with you the business building secrets to success, invaluable product and technical best practices and industry trends that matter. You’ll connect with the who’s who of the ITSP world at amazing networking events and tap into the latest innovations.

Autotask Community Live truly has something for every role in your organization:

Business roundtables
led by industry leaders
for business
and senior executives
Best practice sessions
for finance, human
resource, marketing
and sales professionals
Product training
for service desk
managers, technicians
and more.

Featured Speakers

President Bill Clinton
Former President
of the United States
Erica Javellana
Speaker of the House,
Peter Sheahan
Founder and Group CEO,
Karrikins Group and
Author of Matter
Mark Cattini
Mark Cattini
President & CEO
Pat Burns
Pat Burns
VP of Product Management
David Dufour
David Dufour
Sr. Director, Engineering
Luis Giraldo
Luis Giraldo
VP, Product
IT Glue


Click download to access the full conference agenda.

Sunday  |  8:00 AM – 5:00 PM
Accelerator Boot Camp
Back by popular demand, this Boot Camp provides Autotask users the opportunity to connect all the pieces of Autotask PSA. We walk through a typical business flow: Acquire Customers, Onboard Customers, Service Customers, and Keep Customers.

We will show you how the steps in the process are supported with features like:
• Opportunities and Quotes that create your Sales Pipeline
• Service Level Agreements and Contracts that improve accuracy and efficiency in Operations
• Ticket Categories that improve internal processes as well as your Service Delivery
• Project Management and Dispatch that improves efficiency and accountability in Service Delivery
• Billing techniques that ensure every ounce of revenue is posted
• Workflow Rules, Widgets and Reports that help you manage and refine the process
You will leave understanding the big picture and process workflows provided with Autotask PSA and how you can maximize your use in the coming year.

This curriculum is most effective for those who have worked with the system on a regular basis for at least 2 months.
Sunday  |  8:00 AM – 5:00 PM
Autotask Endpoint Management (AEM) Boot Camp
Join us for the deep dive technical boot camp to get the best value out of your investment in AEM. Our AEM product experts will be on hand to share how you can deploy AEM to develop, deliver and continually improve delivery of managed services with hands-on training and best practices.
Sunday  |  8:00 AM – 5:00 PM
AEB and AWP Data Security & File Collaboration Boot Camp
Join us for a deep technical dive on our two newest offerings, Autotask Endpoint Backup (AEB) and Autotask Workplace™ (AWP). Autotask product experts will be available to share best practices for both solutions around automated configuration and deployment, security settings, monitoring, management, ransomware recovery, integrations provisioning, and more.
Sunday  |  1:00 PM – 5:00 PM
Presented By:
Terry Hedden,
Generate Leads, Win New Business & Drive Recurring Revenue
Do you need to learn how to create a reliable source of inbound leads, increase your close ratio and margins or how to hire sales people who hit quota? Designed for sales and business leaders, this deep dive workshop led by Terry Hedden, CEO of Marketopia, a leading provider of lead generation and sales empowerment in the Managed Services industry, provides the framework for a real-world, proven methodology built from over 15 years of extraordinary success.
Sunday  |  8:00 AM – 3:00 PM
Sponsored by:
Autotask Golf & Networking Event
Join us in sunny Hallandale Beach and enjoy a world-class experience at the Diplomat’s 18-hole championship golf course. Register today to ensure your reservation for this amazing opportunity to enjoy 18 holes of fun and networking with your peers! Fee includes greens fees, breakfast, lunch, and an unforgettable 18-holes on the green.
Sunday  |  7:00 PM – 9:00 PM
Sponsored by:
Welcome Reception in Solutions Showcase
8:00 AM –
9:00 AM
Networking Breakfast in the Solution Showcase
9:00 AM –
10:30 AM
Autotask CEO Keynote & Product Roadmap
Mark Cattini, President & CEO & Pat Burns, VP of Product Management
10:30 AM –
11:00 AM
Solution Spotlight
11:00 AM –
11:30 AM
Networking Break in the Solution Showcase
11:30 AM –
12:00 PM
9 Non-Negotiables to Scale Your MSP Exponentially
Luis Giraldo, VP Product, IT Glue
12:00 PM –
1:00 PM
Keynote Address by President Bill Clinton
1:00 PM –
2:00 PM
Networking Lunch Sponsored by IT Glue
Business Strategy Peer Forum
Service Delivery Peer Forum
Registration required. Lunch included.
2:00 PM –
2:50 PM
Prosper Through Pipeline Predictability: Better Insights into Your Pipeline and Revenue Streams
Jeanne-Denise Chapdelaine,
Panel: How to Use Ticket Categories to Transform Service Delivery
Joe Rourke & Jason Winkler,
Create 20% More Recurring Revenue with No Additional Service Costs
John Pepper, Managed 24/7
Don’t Wait! Protect Your Business from Employee Turnover Today
Eric Marcus, Marcus Networking
The Market Opportunity for Endpoint Backup and File Sync and Share, and How You Can Get Your Fair Share!
Len DiCostanzo & Moshe Binyamin,
vCIO Framework - How to Double Sales and Stickiness for Your Clients
Gary Power, Power Consulting
Talking Private Equity
Alan Cline, Vista Equity Partners
3:00 PM –
3:30 PM
Building a Smart Documentation Culture
Dave Goldie,
IT Glue
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A Deep Dive into the Threat Landscape
Dave Dufour,
Webroot 530x220
Are You Wearing Pants? MSPs and Network Infrastructure RMM
Alex Hoff,
Auvik 530x220
Power Your Business with a Complete Sales and Marketing Solution from Mindmatrix
Mindmatrix 520x220
Making the Complex Simple, Turnkey Security-as-a-Service
Dale Cline & Rich Murphy,
Black Stratus
Cybershark 530x220
Sponsor Session
Datto 530x220
3:30 PM –
4:00 PM
Networking Break in the Solution Showcase
Business Strategy Peer Forum
Service Delivery Peer Forum
Registration required. Break included.
4:00 PM –
4:50 PM
Contract Management: Bill What You Sell
Melissa Hockenberry,
Top PSA Workflows to Improve Service Delivery and Maintain Clients
Matt Takhar & Mike Weston,
Best Practices for Managing Network Devices with Autotask Endpoint Management
Matthé Smit, Autotask
4 Ways Autotask Can Positively Impact Your Financials
Michelle Bournstein, CFS
How Top Partners are Marketing, Selling, Packaging and Pricing AEB and AWP
Len DiCostanzo & Top Partners
MSP to MSSP: Positioning and Pricing Your Security Practice
Greg Sharp, Base 2
Navigating M & A For Success
Eric Marcus, Tim Walker
5:00 PM –
5:30 PM
The Tools You Need to Better Manage Your Customers
Intronis 530x220
Password Security Service and IT Documentation
12 Step Check List for High Performance Marketing
Tridigital 530x220
Being told your MSP offering is too expensive? Learn how you can use backup to overcome that objection.
Datto 530x220
5:30 PM –
6:30 PM
Networking Hour in Solution Showcase
7:00 PM –
10:00 PM
Community Networking Night Sponsored By IT Glue

Industry Insight

Unified Platform (PSA & AEM)

Unified Managed Services (AWP & AEB)

Peer Forum


A grand reimagining of a legendary Florida resort, the Diplomat Beach Resort brings iconic hospitality back. Rising 39 floors above a slender stretch of beach tucked between the Atlantic Ocean and Intracoastal Waterway, the 1,000 rooms and suites at The Diplomat Beach Resort Hollywood are designed to be comfortable retreats with sleek designs, floor to ceiling windows with stunning views, and vibrant amenities.
Autotask has negotiated the discounted rate of $225/night + taxes and fees through August 11 or until sold out. Book now to secure your accommodations.
Thank you to all our Autotask Community Live! 2017 Sponsors. Make sure you visit the Solution Showcase while at Autotask Community Live!
Interested in becoming a sponsor for one of our Autotask Community Live! events? Contact


Your conference pass includes all-access to industry keynotes, 6+ tracks of educational and business-focused sessions, and all meals during the event, including our Sunday and Monday night networking receptions.
Refund & Cancellation Policy:
Cancellations will be refunded by emailing by June 16, 2017. After this date, only substitutions are allowed.
*All pre-conference activities include lunch. Limited seating at pre-conference events.
Ends July 21
July 22 - September 17
*All pre-conference activities include lunch.
Limited seating at pre-conference events.
September 17 - 19, 2017
Don't miss out on the
#CommLive experience!