Change Management

Effectively Communicate System Changes

Information Technology Service Providers and Managed Service Providers can now update clients well in advance of  outages for maintenance with Autotask Change Management Extension. This capability enables better communication and planning.

The Change Management Extension gives users the ability to establish a change management process that clearly outlines the work to be performed along with the associated costs and approvals needed from key decision makers. Implementing the Change Management Extension ensures that changes to an IT production environment are directly communicated including the scheduled activity, cost and impact. This helps to minimize any loss of productivity due to both planned and unplanned
down time.

Features and Benefits A Clear Process for High-Impact IT System Changes:
  • ITIL-aligned and designed to help users better understand how system changes will be completed
  • Gives end clients the power to approve for system outages via the Client Access Portal
  • Minimizes disruptions so that clients can
    maintain productivity