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EAST GREENBUSH, NY - Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced the opening of its first European office in London, England. The UK office will act as the central point for Autotask’s European operations and meet strongly increasing demand for its products and services from IT service providers, value added resellers (VARs) and managed services providers (MSPs) across Europe.
The UK office is led by Mark Banfield, Autotask Managing Director – International, and staffed with engineering, support, implementation and sales personnel. Banfield has more than 10 years in the software industry, having started his career with MapInfo Corporation and holding a variety of management roles at Innopath Software, SmartTrust and Autodesk. Banfield, who has built and developed successful European and international businesses previously, spent several months planning and developing Autotask’s international operation to ensure the correct resources are in place to support the many thousands of Autotask users in UK, Europe and around the globe.
“The response to Autotask having a full-service team on the ground in the UK has been extremely positive,” said Banfield. “Not only does it allow us to better support current customers, it allows us to respond to market enquiries, engage interested prospects and have them up and much running more quickly.”
“Establishing Mark and his team in London is proving tremendously valuable for our customers and is a tremendous asset to our business,” said Mark Cattini, Autotask President and CEO. “More than 25% of Autotask users are located outside of North America, and that number continues to increase rapidly. Ensuring we have the proper resources in place to support the IT channel community in Europe is a logical step in the evolution of our business.”
Autotask software automates and optimizes the business processes of information technology solution providers. It integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that affect their business and their profitability. Earlier this year, Autotask located its first datacenter outside of the US in London to better support its growing user base in the UK and Europe.
“We’ve been using Autotask since 2008,” said Lee Evans, Managing Director of Vital Network Solutions, a Harrogate, North Yorkshire-based IT consultancy and solutions provider. “Autotask locating offices in London signifies a deep commitment to the channel in UK and Europe, and it’s great to have local support who understands how business is done in the UK.”
Cattini and Banfield spoke from Synaxon UK’s [www.synaxon.co.uk] member conference this week in Crewe, Cheshire, England, where Cattini delivered the keynote address. In August, Autotask Corporation and Synaxon UK announced a strategic partnership to help IT service providers and resellers streamline and automate their businesses and drive higher levels of profitability.
“The whole ethos of Synaxon is about helping resellers to do business better, and the great value of Autotask is that it is designed to be open and adaptable to the way our members do business,” said Derek Jones, Managing Director of Synaxon UK. “We look forward to working with Mark and his team, and to helping resellers gain a higher level of efficiency, predictability and profitability from their businesses using Autotask.”
Autotask’s UK offices are located in London at The Brewery, 18 Petersham Rd, Richmond TW10 6UW, telephone +44 208 439 8450.
Sobre Autotask CorporationEl software de gestión de servicios de TI hospedados líder a escala mundial de Autotask Corporation permite a los proveedores de soluciones tecnológicas optimizar y agilizar los procesos empresariales. El software cuenta con una amplia gama de sistemas empresariales básicos, como gestión de relaciones con los clientes (CRM), servicio de asistencia, programación técnica, gestión de proyectos, facturación o informes, y ofrece inteligencia de prestación de servicios en tiempo real para ayudar a los usuarios a detectar los factores que impulsan su empresa y su rentabilidad.
A Autotask se puede acceder desde prácticamente cualquier dispositivo informático o móvil conectado a Internet y presenta una API de primera categoría que se integra directamente con los otros sistemas y herramientas en los que los proveedores confían para gestionar sus empresas.
Para obtener más información sobre Autotask Corporation y sus productos, visite www.autotask.com o llame al +44 0203 006 3147
Autotask® ies una marca comercial registrada de Autotask Corporation. Todas las demás marcas mencionadas en este informe pertenecen a sus respectivos propietarios.
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