ITSP Streamlines Ops and Improves Service Levels with Autotask

Platte Rivers Networks is an IT Service Provider offering technology and IT support to small and medium sized businesses across Colorado. Autotask is critical to the business. Sam Hickler, Vice President, Operations, said, “Autotask is the central point of all information in our business. We use it for every part of our business process from prospecting and sales to onboarding and managing client support.”
With Autotask the quality of our product has improved. Service is a difficult product to deliver because it involves so many different people. Autotask gives us a way to measure that, quantify it and take action if necessary to ensure we’re delivering at high levels.
Sam Hickler, Vice President, Operations
Platte River Networks