ITSP Takes Invoicing from Days to Hours and Improves Customer Satisfaction

CS Customer Satisfcation En
Absolute Computing Solutions provides IT services to businesses in and around Tallahassee. Mark Stroud, Managing Partner and Vice President Operations, Absolute Computing Solutions, said, “We did the Smart Step program remotely and it allowed us to be up and running in less than three weeks. Using Autotask is helping us move into a new realm of IT services.”
The Smart Step Program made all the difference for our business. Once we were able to go live with service desk we have created more than 1,500 tickets and close to 8,000 time entries. Invoicing has gone from days to hours and customer satisfaction has improved immensely now that we have detailed invoices.
Mark Stroud, Managing Partner and Vice President Operations
Absolute Computing Solutions