UK Telecom Service Provider Improves Client Communications and Overall Performance

Breakwater IT provides IT support, consultancy and telecoms services throughout the UK. John Gostling, Operations Director, Breakwater IT, said, “We use the CRM system extensively. We have seen a significant time savings since using Autotask. Having a fully integrated platform that helps us manage the entire lifecycle of the client is a powerful advantage for us.” 

Having the ability to survey our clients and capture real-time feedback has improved our client management efforts immensely.
John Gostling, Operations Director
Breakwater IT