Industry Trends, Best Practices, Proof
Points…And More

Autotask Content Library

For 4 years Autotask has been surveying IT Service Providers about what’s impacting their businesses and driving revenue. The 2017 IT Service Provider Benchmarking Study is now available and includes responses from more than 1,000 IT Service Providers in the United States and Europe.
With cyberattacks and ransomware threats at an all-time high, there is more reason than ever for IT service providers to proactively plan how to respond and recover clients’ data.
Workplace Server is offered as an add-on to Autotask Workplace™. It provides technology service providers with the ability to modernize legacy remote access infrastructure such as VPN solutions. And enables employees to easily work together and collaborate on business files seamlessly in an office or remotely on any device.
Your clients need an endpoint backup solution they can trust. Autotask Endpoint Backup is a cloud based file backup managed service designed to support business continuity for your clients while giving you peace of mind, with the opportunity to increase your revenue while doing it.
Enterprise grade backup solutions are growing amongst businesses and are not just a trend, they are here to stay. You can fill a critical business requirement and close security gaps for clients with a world class cloud based backup managed service, Autotask Endpoint Backup (AEB).
The Autotask Endpoint Backup (AEB) Partner Program is designed to help IT Service Providers (ITSPs), Managed Service Providers (MSPs) and Cloud Service Providers (CSPs) profit from the endpoint backup market opportunity. Autotask wants you to succeed and, through our partner program, provides the resources needed you need to get started quickly selling AEB into your client base, and to prospects.
There’s a lot of noise about measurement, accountability and using data to make better decisions. In this guide, we’re cutting through the noise and identifying the 10 most important key performance indicators (KPIs), you should be tracking in your IT Services Business to prioritize and achieve business objectives and impact business growth and profitability.
More customers choose and stay with partners who provide the best customer experience. To maximize performance and achieve superior customer experience, this eBook details the essential metrics that service desk operations needs to focus on.
With so many decisions to make for your business, let us help you make one that will have lasting impact on your bottom line, put you ahead of the competition and successfully retain and grow customer relationships.
Upon downloading this eBook, you’ll learn why using Autotask Onboarding Professional Services is the best way to maximize the return on your Autotask investment. Whether you’re switching from another solution or just getting started, our proven implementation approach will make the transition painless for you and your team.
According to the latest research from Gartner, IT Service Management needs to evolve and adapt to survive. Gartner outlines the 10 ways to stay ahead, improve business outcomes and increase profitability.
Designed for IT Service Providers (ITSPs), Managed Service Providers (MSPs) and Cloud Service Providers, the Autotask Workplace (AWP) Partner Program offers a range of benefits that will help you stay ahead of your competition, grow your recurring revenue and profit stream while helping to improve client satisfaction and retention.
Leading MSPs share how switching to Autotask Endpoint Management (AEM) has helped them to grow their businesses more profitably and monitor and manage endpoints more effectively.
With the number of endpoints ever-expanding and the need to secure these endpoints top of mind, it’s time to consider a better, more scalable, simpler way to manage and monitor your entire IT estate.
The Smart IT PSA Buyers Guide helps you identify the key features that your Professional Services Automation (PSA) solution needs to have, including enhanced automation, the ability to unify your essential business processes and manage and monitor your entire IT estate, to help your business grow.
The 2016 IT Service Provider Benchmarking Study includes responses from 1,100 IT service providers in North America, Europe and around the world. Find out what they had to say about endpoint growth and security concerns, measuring customer satisfaction, SLAs and IT hiring plans.
This document gives real-world use cases in both general business and vertical-specific terms to explain how Autotask Workplace improves mobility, collaboration and control in relatable business terminology.
Not all remote monitoring and management solutions are created equal. That’s why Autotask has created the Smart IT Buyer's Guide to Autotask Endpoint Management. Inside you’ll find the key characteristics to a successful solution; one that is scalable and easy to deploy.
File sync & share solutions are growing in popularity among business users... and they're not just a trend, they're here to stay. Download this eBook to find out why reselling FSS from Autotask helps you capitalize on a timely opportunity with a solution that's easy to use and easy to deploy.
When you're ready to offer the Autotask Workplace solution to your clients, it’s crucial that you help them understand exactly why having an file sync and share (FSS) solution is so important and what to look for in one.