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“Several months ago, Autotask made a strong commitment to serving the growing technology solutions sector in China, including expanding our operations in Beijing and creating a fully localized version of Autotask software in Chinese,” said Autotask President and CEO Mark Cattini. “Today, I am especially pleased to announce that CapitalOnline Data Services have selected Autotask to support both their current data center operations and their growing IT services outsourcing business.”
CDS is an industry leader and one of the first Internet Data Center (IDC) providers in China, with operations in Beijing, Shanghai and Wuhan, among others. In 2009, CDS began to enter the cloud computing market, and in early 2011 successfully launched a range of integrated cloud computing and hosting products, communications solutions and outsourced IT services. CDS serves clients in a variety of industries including finance, insurance, government, education, medical, network, and many others.
“As our business continues to grow and we expand the range of services we offer, we wanted to simplify our workflow, automate repetitive processes and increase our ability to provide exceptional service to our clients,” said Yi Zheng, Director of Value-Added Services at CDS. “We selected the Autotask solution because it will help us streamline technician scheduling, improve utilization rates and increase our business efficiencies. Most importantly, because it provides a unified view into all our client data, we can proactively manage and continuously improve our service delivery.”
Autotask Corporation established its first software development operations outside of the United States, in Beijing, in late 2007. Since that time, the office has grown to include software engineering, quality assurance, implementation and client services. Autotask’s Beijing engineering team was instrumental in re-coding the software to enable the translation process, and was responsible for developing the Chinese version of Autotask.
In November, 2011, the company introduced Fooming Hoh as Regional Director, China. Mr. Hoh, who brings more than 12 years’ experience in telecom and IT market development throughout the Asia Pacific, will expand Autotask’s sales and marketing operations and introduce Autotask software to technology solutions providers in Asia, including China, Japan, Korea, India and the ASEAN region.
“The reception from solution providers in China has been very gratifying, and we are very happy to be working with an industry leader like CDS as they expand their service offerings and build their operations,” said Hoh. “In a short time we have already established significant relationships within the technology community, and we look forward to building a team to better serve the needs of the IT channel here.”
Autotask is a software-as-a-service (SaaS) offering that integrates a broad range of critical business systems including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability. The software is designed and optimized for Value Added Resellers (VARs), Managed Services Providers (MSPs), Independent Software Vendors (ISVs) and other technology solutions providers.
Because it is a cloud-based application, Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class application programming interface (API) that enables integrations with other tools technology solutions providers commonly rely on to run their businesses, including remote monitoring and management, backup and disaster recovery, product quoting, email hosting, billing applications and more.
In addition to the Chinese edition, Autotask recently released the German language version of its software at CeBIT in Hannover, Germany. Spanish, French, Italian and Japanese versionsare expected to be released over the next few weeks.
Parties interested in learning more about Autotask or in scheduling an online demonstration of the Simplified Chinese version of Autotask software are encouraged to email the company at firstname.lastname@example.org to call (86) 010-8278-4891. Autotask’s Beijing offices are located in Shangdi, Haidian District, Beijing, China.
About Autotask CorporationAutotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries. Headquartered in New York, Autotask has offices in Beijing, Chicago, Dallas, London, Los Angeles, Munich and Sydney. Visit autotask.com for more information.
Autotask® is a registered trademark of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.
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