Autotask Corporation Announces Integration with CNET Content Solution’s ChannelOnline

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June 04, 2012
EAST GREENBUSH, NY - Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced the availability of a new integration with CNET Content Solutions’ sales automation solution ChannelOnline.  The integration, offered as part of the ChannelOnline 5.7 release, which went live in May, enables IT resellers and retailers to effectively synchronize and exchange data between the ChannelOnline and Autotask platforms.

ChannelOnline, a complete sales-cycle automation solution, provides resellers with a web-based service that automates catalog integration, real-time price and availability, quoting, sales orders, procurement and includes an e-commerce store site. CNET and ChannelOnline consistently partner with leaders in the IT and consumer electronics industries, and Autotask is no exception.

Autotask Corporation’s hosted IT business management software streamlines and optimizes business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing, and reporting.  

The ChannelOnline-Autotask integration answers reseller requests for the ability to import ChannelOnline product, quote and sales order data directly into an opportunity on the Autotask application. This was the driving force of the integration and provides resellers with the largest benefit of connecting the two applications.  Additional features were added to make it simple and easy to use for IT sales and service professionals.

The integration has concentrated on the following key areas of data exchange:

  • End-customer company and contact information
  • Products, quotes, and sales orders
  • Sales representative and employee information

“We have seen strong demand from both clients and prospects for an integration between Autotask and CNET’s ChannelOnline, and I am happy to announce that it is available,” said Len DiCostanzo, Senior Vice President of Community and Business Development at Autotask.  “Autotask has developed a very robust API to enable deep integrations with industry leading solutions like ChannelOnline, and to ensure our clients always have a choice in selecting the best-of-breed products they use to service their customers.”   

Keith Wilson, Product Director for ChannelOnline says of the integration, “Autotask is a trusted leader in business management solutions. We are confident that by offering an integration with Autotask, our ChannelOnline VARs will be receiving a more robust application that will further streamline business processes and improve their bottom line.”

This dynamic integration with Autotask is another strategic enhancement for ChannelOnline and demonstrates CNET Content Solutions’ quest to consistently deliver fresh and cutting edge solutions to VARs, retailers, distributors and manufacturers worldwide.

ChannelOnline will be exhibiting at Autotask’s Community Live 2012 this June in Orlando, Florida, which is expected to be Autotask’s largest community event to date.

Readers interested in the integration are also invited to participate in a complimentary, 1-hour webinar on July 12, 2012 at 2pm US EDT.  For more information or to register, please visit A recorded version of this webinar will be available, on demand, after the event.

About CNET Content Solutions
CNET Content Solutions, (, is the world's leading independent source of product information. With detailed content in 36 markets on over 6 million technology products in 18 languages, CNET Content Solutions helps thousands of resellers and retailers convert shoppers into buyers by providing product information and creating solutions that empower businesses to improve their customer experience and bottom line. Customers include CDW, Computacenter,, Dell, Hewlett-Packard, Insight, Microsoft, OfficeMax, PC World Business, and Tech Data.  For more information about ChannelOnline, visit or email

For more information about this specific integration or about ChannelOnline in general, contact a representative at (877) 276-5560.

Media Contact:
Jenifer Boscacci

About Autotask Corporation
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries. Headquartered in New York, Autotask has offices in Beijing, Chicago, Dallas, London, Los Angeles, Munich and Sydney. Visit for more information.

Autotask® is a registered trademark of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.