Autotask Corporation Establishes UK Operations

Share on LinkedIn Share on Twitter
September 08, 2011

EAST GREENBUSH, NY - Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced the opening of its first European office in London, England.  The UK office will act as the central point for Autotask’s European operations and meet strongly increasing demand for its products and services from IT service providers, value added resellers (VARs) and managed services providers (MSPs) across Europe.

The UK office is led by Mark Banfield, Autotask Managing Director – International, and staffed with engineering, support, implementation and sales personnel.  Banfield has more than 10 years in the software industry, having started his career with MapInfo Corporation and holding a variety of management roles at Innopath Software, SmartTrust and Autodesk. Banfield, who has built and developed successful European and international businesses previously, spent several months planning and developing Autotask’s international operation to ensure the correct resources are in place to support the many thousands of Autotask users in UK, Europe and around the globe.

“The response to Autotask having a full-service team on the ground in the UK has been extremely positive,” said Banfield.  “Not only does it allow us to better support current customers, it allows us to respond to market enquiries, engage interested prospects and have them up and much running more quickly.”

“Establishing Mark and his team in London is proving tremendously valuable for our customers and is a tremendous asset to our business,” said Mark Cattini, Autotask President and CEO.  “More than 25% of Autotask users are located outside of North America, and that number continues to increase rapidly.  Ensuring we have the proper resources in place to support the IT channel community in Europe is a logical step in the evolution of our business.”

Autotask software automates and optimizes the business processes of information technology solution providers.  It integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that affect their business and their profitability.  Earlier this year, Autotask located its first datacenter outside of the US in London to better support its growing user base in the UK and Europe.

“We’ve been using Autotask since 2008,” said Lee Evans, Managing Director of Vital Network Solutions, a Harrogate, North Yorkshire-based IT consultancy and solutions provider. “Autotask locating offices in London signifies a deep commitment to the channel in UK and Europe, and it’s great to have local support who understands how business is done in the UK.”

Cattini and Banfield spoke from Synaxon UK’s [] member conference this week in Crewe, Cheshire, England, where Cattini delivered the keynote address.  In August, Autotask Corporation and Synaxon UK announced a strategic partnership to help IT service providers and resellers streamline and automate their businesses and drive higher levels of profitability.

“The whole ethos of Synaxon is about helping resellers to do business better, and the great value of Autotask is that it is designed to be open and adaptable to the way our members do business,” said Derek Jones, Managing Director of Synaxon UK.  “We look forward to working with Mark and his team, and to helping resellers gain a higher level of efficiency, predictability and profitability from their businesses using Autotask.”

Autotask’s UK offices are located in London at The Brewery, 18 Petersham Rd, Richmond TW10 6UW, telephone +44 208 439 8450.

About Autotask Corporation
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries. Headquartered in New York, Autotask has offices in Beijing, Chicago, Dallas, London, Los Angeles, Munich and Sydney. Visit for more information.

Autotask® is a registered trademark of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.