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RICHMOND, ENGLAND - Autotask Corporation, the world’s leading provider of hosted IT business management software, today reported strong year-on-year growth in both customer acquisition and revenue from its operations in the UK and across Europe.
Autotask launched its first European office in Richmond, England in September, 2011. “We made a serious commitment to serving the needs of our clients in England and throughout Europe, and invested in the best people and resources to help ensure their success,” said Mark Cattini, Autotask President and CEO. “Having the right resources on the ground and available to clients locally has made all the difference, and we have grown significantly as a result.”
The company reports its client acquisition rate has tripled, year-over-year, from 2011, and that more than 50% of new sales each month originates outside of North America, predominantly from the UK and Europe.
To meet growing demand, Autotask has increased the size of its UK operations three times in the past 18 months and now has over 50 employees in its Richmond office. Additional offices were established within Autotask GmbH located in Munich, Germany in February, 2013 to serve clients in Germany, Austria and Switzerland. The company expects to double the number of employees serving the European market again this year.
“The performance of our European operations has exceeded our expectations so far,” Cattini said. “We have seen a tremendous return on our investments in people, product localization and infrastructure that indicates a strong, continuing demand for the solutions our clients provide, and for the tools they need to deliver and manage them more effectively.”
Autotask’s UK client portfolio includes hundreds of SME and Enterprise IT and managed service clients including Synergy Technology, who manages Manchester City F.C.’s IT operations and award-winning MSP, IT Labs whose philosophy for success centers around what it refers to as the 3P’s: people, process and platform (emphasizing its recent deployment of Autotask). In recent announcement released by IT Labs Karen Thornton, Operations Manager at IT Lab commented, “I am confident that Autotask will help us consistently deliver the great service that our clients expect, along with some important new features that will improve our overall IT support offering. ”
“Our clients provide technology solutions to nearly 2 million SME and Enterprise businesses around the world,” said Mark Banfield, Vice President, International, at Autotask. “As those technologies continue to evolve, service providers are tasked with delivering ever more complex solutions – from cloud and virtualized environments, to mobile device management and security. Without a purpose-built system like Autotask to help them manage everything efficiently and effectively, they simply can’t scale their business to meet the needs of their customers.”
Autotask Pro is a software-as-a-service (SaaS) business management platform designed and optimized for Value Added Resellers (VARs), Managed Services Providers (MSPs), Independent Software Vendors (ISVs) and other technology solutions providers. The software integrates a broad range of critical business systems including customer relationship management (CRM), service desk, technician scheduling, project management, billing and reporting, and provides real-time service intelligence to help business owners understand the factors that affect their operations and their profitability.
Autotask Corporation’s International Headquarters is located at Ambassador House, Paradise Road, Richmond TW9 1SQ. For more information, visit autotask.co.uk
About Autotask CorporationAutotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries. Headquartered in New York, Autotask has offices in Beijing, Chicago, Dallas, London, Los Angeles, Munich and Sydney. Visit autotask.com for more information.
Autotask® is a registered trademark of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.
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