2013 IT Service Provider Benchmarking Study Results to be Presented May 9, 2013

Share on LinkedIn Share on Twitter
May 06, 2013

Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced the completion of a benchmarking study of IT service providers, managed services providers (MSPs), value-added resellers (VARs), and other technology solution providers.  The survey measured a broad variety of trends affecting service provider operations and growth opportunities.

The IT Service Provider Benchmarking Study, commissioned by Autotask Corporation and conducted by Decision Tree Labs in February 2013, asked participants to share their perspective and business metrics on six major themes, including:

  • Technology trends driving new growth opportunities
  • Deployment rates for managed- and cloud-services
  • Key performance indicators (KPIs) used to measure business performance
  • Staff efficiency and utilization rates
  • Projected revenue growth for 2013
  • Internal use of business automation and data management

“As the availability and consumption of business technologies continue to evolve and accelerate, solution providers are tasked with delivering increasingly complex solutions for their clients and are being held accountable for the business outcomes they generate,” said Mark Cattini, president and CEO of Autotask.  “This survey identifies the top growth opportunities in IT services and emphasizes the importance of collecting and leveraging business data to take advantage of these trends.”

Survey respondents included Managed Service Providers (54.8%), IT Service Providers (29.6%), Value-Added Resellers (7.0%), Independent Software Vendors (1.6%) and Other (7%). A total of 229 respondents completed the entire survey.

The results of the benchmarking study will be presented by Autotask in two complimentary webinars on May 9, 2013, at 11am US EDT and again at 7pm US EDT.  Interested parties may register for the webinar or download an abstract of the complete survey results here.

About Autotask Corporation
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries. Headquartered in New York, Autotask has offices in Beijing, Chicago, Dallas, London, Los Angeles, Munich and Sydney. Visit for more information.

Autotask® is a registered trademark of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.