Autotask Study Provides Valuable Insight into ITSP Service Desk Response, Satisfaction Rates

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June 03, 2016
According to the Metrics That Matter 2016 ITSP Benchmarking Study global survey of more than 1,100 ITSPs commissioned by Autotask and conducted by Decision Tree Labs, one-third of respondents with Service Desk professionals don’t know what their company’s average service level agreement (SLA) first-response time compliance.

About Autotask Corporation
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries. Headquartered in New York, Autotask has offices in Beijing, Chicago, Dallas, London, Los Angeles, Munich and Sydney. Visit for more information.

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