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Autotask To Roll Out New Ticket Interface With Visual Timeline, Checklists

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September 26, 2016
Autotask will introduce a new ticketing user interface early next year that will provide a service progression timeline and a checklist of sequential tasks for the technician.

Burns told the more than 900 attendees at Autotask Community Live 2016 that the visual service-level agreement (SLA) timeline will provide an instant and intuitive visual representation of how much progress has been made on a particular ticket.

About Autotask Corporation
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries. Headquartered in New York, Autotask has offices in Beijing, Chicago, Dallas, London, Los Angeles, Munich and Sydney. Visit autotask.com for more information.

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