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MSPs can cut costs, charge more, and strengthen their brand preference by investing in customer experience, according to a leading IT research firm.
Customer experience has grown increasingly important in recent years thanks to the rise of social media, an increased rate of technology change and a lack of control over the flow of information, according to Harley Manning, vice president and research director at Cambridge, Mass.-based Forrester Research.
About Autotask CorporationAutotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries. Headquartered in New York, Autotask has offices in Beijing, Chicago, Dallas, London, Los Angeles, Munich and Sydney. Visit autotask.com for more information.
Autotask® is a registered trademark of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.
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