Believe the Hype – Autotask in the News

Autotask has released its new ticket interface. The new ticket interface, which offers more ticket management capabilities and built-in flexibility for customers to customize ticket settings to align with service level agreements (SLAs), was announced to customers at Autotask Community Live last September.
Autotask says MSPs should consider additional solutions
In the News

|August 07, 2017
Autotask Brings Updates to its RMM Solution
The latest release from Autotask features tighter integration with the company's PSA platform, new network discover and network device policy setting tools.
New functionality has been added to Autotask Endpoint Management including improved unification with Autotask PSA to help technology service providers manage clients’ devices as well as their networks. With this version of Endpoint Management, providers can more easily and effectively manage, monitor and secure clients’ networks.
Three major trends - involving cybersecurity, specialization and consolidated automation - are driving the MSP market forward, according to Autotask CEO Mark Cattini.
The world recently witnessed the WannaCry attack. This threat is a wake-up call to everyone that the danger of cybercrime is exponential.
If you want perspective on how the channel is evolving, you could do worse than talk to someone who engages with it every day.
Press Releases

|May 17, 2017
Introducing Autotask Workplace™ Server
Autotask Corporation offers Workplace Server as an add-on to the company’s File Sync and Share solution, Autotask Workplace™, to provide technology service providers the ability to modernize legacy remote access infrastructure.
The Brookfield Group, an Autotask partner, is no stranger to acquisitions. COO Abby Warner describes the MSP & IT service provider's M&A strategy.
Expansion is the plan, says Mark Banfield, Autotask vice president, International. “There will be more expansion, we have just hired someone to cover the market in Finland and expanded in Denmark, there will be more offices so we can be closer to customers, and we are having a lot of success for the endpoint backup product.”
In the News

|April 18, 2017
Q&A: Mark Cattini, CEO Autotask
The Autotask boss was sharing his thoughts as the firm held its first European Community Live! event this month.
Managed services is the hot ticket in IT currently says Autotask. It attracted some 450 people to a European partner event in Amsterdam this week and set out plans for the year.
Autotask Endpoint Backup is moving to a per-device fixed price for unlimited cloud storage, CEO Mark Cattini confirms.
Autotask is excited to announce its new Endpoint Backup Partner Program, which will be featured at the company’s second European Autotask Community Live! event being held April 9-11 at the Grand Hotel Huis Ter Duin in Amsterdam. Backup is considered an essential managed service and the ability to provide clients with a secure file backup and restore solution for endpoints is more important than ever as the threat of ransomware attacks increase.
Walt Mykins has been named Autotask’s Vice President of Client Services. He brings 25 years of software and services experience in the technology sector to his role at Autotask. Walt will lead Autotask’s global client services team with a focus on enhancing customers’ overall experience helping them to maximize their investment in Autotask via innovative implementation and professional services, training and technical support initiatives.
For Midwest IT Solutions, Synoptek and The Miller Group, using Autotask PSA as the foundation for their business success sets them apart in a competitive marketplace.
Press Releases

|February 13, 2017
Autotask to Host Community Live Europe in Amsterdam
The historic, seaside resort Grand Hotel Huis ter Duin will be the venue for Autotask’s second European Autotask Community Live.
Ian van Reenen, vice president of engineering, endpoint products at Autotask discusses how the the real benefit of Internet of Things (IoT) technology may lie in connecting industrial equipment to gain efficiencies in aerospace, healthcare, oil and gas, and more.
In the latest part of his series about the potential of the industrial internet Ian van Reenen, vice president of engineering, endpoint products at Autotask, shares some more advice
In the News

|November 30, 2016
The true value of mobile device management
Ian van Reenen, vice president of engineering, endpoint products at Autotask, shares some thoughts about the challenges facing those trying to manage mobile devices