Believe the Hype – Autotask in the News

Press Releases

|August 15, 2016
AEM and Conosco streamline IT support
London-based IT support company Conosco have recently started using Autotask Endpoint Management (AEM) software to remotely monitor and manage their clients' networks and computers. Both Conosco and their clients are already benefitting from the software’s capabilities.
In the News

|August 10, 2016
Counting the costs of wasted time
A few hours wasted here and there may not seem too problematic, but as Ian Van Reenen of Autotask explains, the smallest inefficiencies add up to a big problem for service desks.
Tim Walker, Managing Director of Taylor Made Computer Solutions is interviewed by Joe Panettieri in a podcast series sponsored by Autotask. Tim discusses the key shift from professional services to manage services, plus Taylor Made’s hybrid cloud strategy. They also explore Taylor Made’s corporate culture and the key influencer who helped shapes Walker’s approach to business.
Autotask SVP Mark Banfield shares insights on who to hire a killer sales force and how to get them firing on all cylinders.
IT management software provider Autotask has announced a partnership with Microsoft’s Cloud Solution Provider (CSP) programme and MessageOps to launch CSP Boss.
Autotask has launched CSP Boss, an offering that automates the delivery of cloud services under Microsoft's Cloud Solution Provider (CSP) program.
Autotask has partnered with Microsoft's Cloud Solution Provider (CSP) Program and MessageOps, a leader in Microsoft technologies and platform integrations, to develop a new offering, CSP Boss, designed to help Autotask PSA customers maximize the Microsoft cloud services opportunity. The CSP Boss solution streamlines and automates cloud service delivery by integrating with Autotask contracts, billing and reporting processes.
Autotask, the Albany, New York software company, is partnering with Microsoft's Cloud Solution Provider and MessageOps to expand the company's cloud products.
Fresh from a successful Infosec talking to customers and potential customers, Christian Nagele, GM RMM global sales at Autotask, tells IT Europa that he sees two major changes in the way that managed services is being delivered.
This new guide from Autotask provides a comprehensive look at how to carefully evaluate and select an IT Business Management platform to combine service desk, time and billing, contracts, SLAs, RMM, projects and CRM.
According to the Metrics That Matter 2016 ITSP Benchmarking Study global survey of more than 1,100 ITSPs commissioned by Autotask and conducted by Decision Tree Labs, one-third of respondents with Service Desk professionals don’t know what their company’s average service level agreement (SLA) first-response time compliance.
In the News

|May 12, 2016
Managed services market splitting into two
The managed services market is splitting between the low and high end with commoditsation adding to the pressure at the lower end
Virtualized phone systems allow you to integrate land lines, mobile phones and other IT infrastructure so clients never feel out of the loop
In the News

|April 29, 2016
Autotask aiming to make life easier for MSPs
Autotask believes a move to unify its systems should make life a lot easier for MSPs.
The 9th ACL event is expected to draw a record, global audience for an incomparable training and networking experience that offers tracks dedicated to executive-level strategy sessions in addition to in-depth product training. There are more than 65 sessions, the bulk of them customer-led, which are designed to share real-world scenarios and invaluable advice for driving efficiency and profitability including best practices for Autotask’s unified PSA and RMM platform.
In the News

|April 26, 2016
Autotask Moves to Meld PSA and RMM Tools
The Autotask Endpoint Management platform is designed to make the integration of RMM and PSA apps as seamless as possible and to help MSPs be more efficient.
Autotask Corp., the East Greenbush, N.Y.-based IT management software maker, has officially unveiled what it calls the industry’s first fully unified RMM and PSA solution.
In the News

|April 25, 2016
Autotask Links PSA and RMM In Cloud
Cloud seems to be making it possible, finally, to combine the worlds of remote monitoring and management (RMM) and professional services automation (PSA). Autotask has just deployed its unified IT Business Management platform, combining PSA and RMM to provide a cross-product user experience, real-time asset management, and consolidated analytics for devices and service activity.
Autotask has deployed the first unified IT Business Management platform, combining PSA and RMM capabilities to provide a seamless cross-product user experience, real-time asset management, and consolidated analytics for devices and service activity.
Autotask, the Albany, New York, software developer, has started selling a new platform that the company expects will grow sales by almost 50 percent this year. The company, headquartered about six miles southeast of Albany in East Greenbush, has been hiring sales employees to prepare for that growth.