AVG Managed Workplace

Remote Monitoring & Management (RMM)

AVG's mission is to simplify, optimize and secure the Internet experience, providing peace of mind to a connected world. AVG's powerful yet easy-to-use software and online services put users in control of their Internet experience.

Integration Features

Bi-directional ticket synchronization with the service desk module, updates to the ticket status and ticket notes are synchronized between Managed Workplace and Autotask. With the ability to define custom ticket statuses in Managed Workplace, users can now map these custom ticket statuses that they define. Any updates to the ticket notes in Autotask, will be synchronized back with Managed Workplace.

  • Push more managed device asset information to user defined fields (UDFs) in Autotask
  • Automatic managed device asset synchronization (both on-demand and scheduled) with detailed synchronization logs
  • Synchronize ticket updates from Autotask to Service Center