BVoIP delivers integration between 3CX and the industry’s leading MSP platforms providing users with the ability to streamline staff time by automating call flow in conjunction with their systems and tools. 

Integration Features

BVoIP’s phone system integration with Autotask gives users the ability to do proper documentation and keep data up-to-date.
  • Set up inbound screen pop of account when calls come into sales, customer service, prompts in Auto Attendant when option selected based on caller ID 
  • Set up inbound screen pop new ticket with customer details based on caller ID  
  • Automatically attach any inbound or outbound call recording to the contact or ticket records based on how call was received or made