Helpdesk & NOC

Provide your clients with a powerful portal experience and differentiate your service offering in the process. Give them instant access to tickets, quotes and training all from an intuitive application that integrates with Active Directory.

Integration Features

  • Securely auto login using active directory
  • Using Active Directory clients don’t have to remember a password to log in. Their contacts also get automatically created in Autotask
  • Approve work before it is performed
  • Allows you to determine what requests need approval, who can approve and even allow them to approve while on the go. All of this can be varied for different clients. 
  • Forms integration – Allows customers to fill in customizable forms for new staff member requests, new equipment requests, or support requests.  
  • Access personalized training content – Provide training, self-help and access to other web portals easily. This content can be easily customized per client and allows you to add value and differentiate. 
  • View Quotes and approve them
  • DeskDirector is integrated with leading quote solutions so you can give clients direct access to their quotes.
  • Access their tickets from a mobile device – We even have a mobile web application you can provide your clients.