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LivePerson - LiveEngage with Autotask

Messaging & Collaboration

The Autotask-LivePerson integration allows companies to seamlessly transfer conversations into notes and create tickets, as well as access customer records, directly within LiveEngage. Accounts can easily search Autotask accounts and review transcripts and tickets, so that they elevate the support and customer care they provide. Having transcripts, account information, and tickets all in one place makes life easier for Managed Services Providers and allows them to serve their customers better and faster.

Integration Features

  • Easily search Autotask accounts by account name, contact, phone number, email or ticket number from LiveEngage
  • Leverage chat and messaging features, such as transcript reviews, for support, sales, and or customer care instances directly into Autotask
  • Access, review and update service tickets directly within the LiveEngage platform
  • Link conversations into contact notes or tickets in Autotask
  • Link directly to Autotask if more info needed saving time for the agent and customer
For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.

Sales & Support - Joel Basilion- Autotask@liveperson.com